Frequently Asked Questions

Find answers to common questions about our services and solutions. If you don't see your question here, please contact us.

What IT services does A1 Networking provide?

A1 Networking offers a comprehensive range of IT services including network infrastructure design and implementation, WiFi solutions, office relocations, managed IT services, cybersecurity, and digital transformation. Our team of experts can help with everything from setting up a new network to protecting your business from cyber threats and modernizing your business processes.

How quickly can you respond to IT emergencies?

For our managed IT services clients, we offer different SLA (Service Level Agreement) options with response times ranging from 1 hour for critical issues to 8 hours for minor issues. Emergency support is available 24/7 for clients on our Professional and Enterprise plans.

Do you work with small businesses or only large enterprises?

We work with businesses of all sizes. Our services are scalable and can be tailored to meet the needs of small startups, mid-sized companies, and large enterprises. We offer flexible solutions that grow with your business.

What areas do you service?

A1 Networking primarily serves businesses throughout the UK. Our headquarters is in London, but we have technicians located across the country, allowing us to provide on-site support nationwide.

How much do your services cost?

Our service costs vary depending on the specific needs of your business. We offer customized solutions rather than one-size-fits-all packages. Contact us for a free consultation, and we'll provide a detailed quote based on your requirements.

Can you help with cloud migration?

Yes, we specialize in helping businesses migrate their operations to the cloud. Whether you're looking to move to Microsoft Azure, AWS, Google Cloud, or other cloud platforms, our team can plan and implement a smooth migration with minimal disruption to your operations.

Do you provide training for our staff?

Yes, we offer training sessions for your staff to ensure they can effectively use the new systems and technologies we implement. Training can be customized to different skill levels and departments within your organization.

How do you handle data security and compliance?

We take data security very seriously. Our solutions incorporate industry best practices for security, and we stay up-to-date with the latest compliance requirements across various industries. We can help your business achieve and maintain compliance with standards like GDPR, ISO 27001, PCI DSS, and others as needed.

What is involved in an office IT relocation?

Our office relocation services include a pre-move assessment, detailed planning, equipment inventory, disconnection and reconnection of all IT equipment, network setup at the new location, testing of all systems, and post-move support. We aim to minimize downtime during the move and ensure your business is up and running as quickly as possible at the new location.

What cybersecurity services do you offer?

Our cybersecurity services include security assessments, firewall implementation and management, endpoint protection, data encryption, 24/7 security monitoring, incident response, and employee security awareness training. We provide comprehensive protection against evolving cyber threats to keep your business data and systems secure.

How can digital transformation benefit my business?

Digital transformation can benefit your business in numerous ways, including increased operational efficiency, enhanced customer experiences, data-driven decision making, improved agility, reduced costs through automation, and competitive advantage through innovation. Our digital transformation services help you leverage technology to modernize your business processes and drive growth.

Do you offer cybersecurity training for employees?

Yes, we provide comprehensive security awareness training for employees. This training covers topics such as recognizing phishing attempts, creating strong passwords, safe internet browsing practices, and handling sensitive data. Regular training is essential as employees are often the first line of defense against cyber attacks.

What does the digital transformation process look like?

Our digital transformation process typically involves five key phases: Discovery (assessing your current processes and technologies), Strategy (developing a transformation roadmap), Implementation (deploying digital solutions), Adoption (training and change management), and Optimization (continuous improvement). We tailor this approach to your specific business needs and goals.

How can I get started with A1 Networking?

The first step is to schedule a consultation with our team. During this meeting, we'll discuss your business needs, current IT infrastructure, and goals. Based on this information, we'll provide recommendations and a proposal tailored to your specific requirements. Contact us today to schedule your free consultation.

Still have questions?

Our team is ready to answer any questions you may have about our services.